City of Gloucester Online Portal

Citizen Self-Service

 

PLEASE NOTE THAT ALL RETURNING USERS NEED TO RE-REGISTER USING THEIR EMAIL ADDRESS, USER NAMES ARE NO LONGER ACCEPTED

- TO RE-REGISTER, PLEASE CLICK CITIZEN SELF SERVICE TO THE LEFT, AND THEN SIGN UP AT THE BOTTOM OF THE NEXT WINDOW

- EVEN IF YOU HAVE USED THE PORTAL BEFORE, PLEASE SIGN UP AS IF YOU ARE A NEW USER, YOU MAY USE THE SAME PASSWORD - DO NOT USE THE FORGOT PASSWORD FUNCTION

Real Estate, Personal Property Bills, and Utility Bill After 9/1/2019 are available through this portal.

Payments can be made via eCheck (No Fee), Visa Debit ($3.95 Flat Fee), or by major credit cards (scale based on purchase total, fee schedule).

To access the payment portal, you'll need to register to create an account, requiring your name and email address.

First Time Users click Log In in the top right hand corner and sign up using your preferred login method.

Returning Users click Log In in the top right hand corner and log in using your email address.

 

Searching for your Bill

 

When searching for your real estate, personal property, or utility bill bill by using your address, use only the street name

For example if you were looking for the real estate bill for 9 Dale Avenue, enter "9" for Number and "Dale" for Street Name. Do not include "Avenue" or "AV".